Frequently Asked Questions (FAQs)

In most products, we try our best to offer Free Shipping or the lowest cost possible, but there may be a longer period of waiting time. However, certain products there may require a shipping cost which will be calculated based on shipping method (air, sea, or land) and product weight/volume and duration of shipping time. Different manufacturing companies will have different shipping rates, so at checkout it will be best to check and compare which is most affordable and economical base on your need plus don’t forget to double-check your shipping and billing addresses.

infinMart does not endorse customers and vendors to do business outside or beyond infinMart.com platform or outside infinMart knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, infinMart will not be responsible or liable. infinMart will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

• The item you received was not as described.
• You receive the wrong item.
• The item you received that was assured to be genuine was fake.
• The item you ordered did not arrive within the promised time frame by the seller (not including 2-4 days of processing).
• You do not want the product you have received (but you must return the item at your own expense and the item must be unused).

infinMart does not endorse customers and vendors to do business outside or beyond infinMart.com platform or outside infinMart knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, infinMart will not be responsible or liable. infinMart will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country. If you think your local custom may charge you fees or have any regulations on the product then please find out your local custom regulation and fee before making any purchase.

infinMart does not endorse customers and vendors to do business outside or beyond infinMart.com platform or outside infinMart knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, infinMart will not be responsible or liable. infinMart will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.

infinMart supports payment methods of debit card or credit card and also cash on delivery for local pickup or local delivery. infinMart highly encourages all buyers to pay with debit or credit card as it is safer and protected by the payment provider Stripe. Paying with cash on delivery, we only suggest if the buyer truly trusts and knows the vendor well with an outstanding business reputation. Other than that payment methods of cards is recommended.

Why paying with card:

Currently we process our support with Stripe payment provider. Stripe is a highly reliable payment company that is a safe and the easiest way to send and receive money online platform. All transactions are encrypted and secured by the payment providers. Stripe accepts Debit Card and Credit cards (Visa, MasterCard, Discover, and American Express).

The reasons why we pick this payment provider is because of:

• Payment is traceable to prevent any fraudulent transaction, Stripe high level of security measure will be able to flag the transaction for further transaction verification. The verification process of Stripe may need proof of identity documentation.
• Faster confirmation of available funds to be clear making the transaction smoother and faster for the product to get shipped out.
• When you use your credit card or debit card through one of the payment providers, nobody will see your credit card or debit card number, which will minimize the risk of unauthorized use.

• Provide a highly competitive rate for our vendors which in turn will benefit our customers to have better deals and savings!

infinMart does not endorse customers and vendors to do business outside or beyond infinMart.com platform or outside infinMart knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, infinMart will not be responsible or liable. infinMart will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.