Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

• The item you received was not as described.
• You receive the wrong item.
• The item you received that was assured to be genuine was fake.
• The item you ordered did not arrive within the promised time frame by the seller (not including 2-4 days of processing).
• You do not want the product you have received (but you must return the item at your own expense and the item must be unused).

infinMart does not endorse customers and vendors to do business outside or beyond infinMart.com platform or outside infinMart knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, infinMart will not be responsible or liable. infinMart will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.

Refunds, Returns, & Exchange 

Your satisfaction is our #1 priority. Therefore, within 14 days of receiving the parcel (based on delivery confirmation date), you can request a return and/or refund or reshipment for ordered products if in its original condition.

• • A full or partial refund, if you do not receive your purchase or your product, arrived later than the guaranteed time frame shown at checkout.
  • A full or partial refund if you receive the wrong item.
  • A full or partial refund if the item is not as described.
  • A full or partial refund if the item is broken or missing part(s).
  • Change of mind, no longer need, and/or buyer does not want the product anymore; the return item(s) will be at your expense and the item must be unused. Upon received and inspected the condition of the return, a full or partial refund of the purchased price only (excluded the original shipping cost) will be issued back to you.

We do not issue a refund if:

• Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
• Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, lost by carrier, delayed by a natural disaster)
• Other exceptional circumstances outside the control of infinMart.
• The return item is different from what was purchased or materially different or item is not in it original condition or damaged.
• Purchases of a Gift card, Voucher, and Coupon are NOT returnable and/or refundable. ➡️Learn more⬅️

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to the original method of payment within 14 days, but in some credit card providers it may take up to a full statement cycle for the amount to appear back in your account.

Please note that for certain returns, the supplier may need additional proof of some clear photos and/or videos of the returning item(s). Please also make sure to submit the photos and/or videos as soon as possible before the 14-day expiring time. 

infinMart does not endorse customers and vendors to do business outside or beyond infinMart.com platform or outside infinMart knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, infinMart will not be responsible or liable. infinMart will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size. You must contact us first and we will guide you through the steps.

Please DO NOT send your purchase back to us unless we authorized you to do so. Otherwise, our system will not have your return information and a refund or exchange cannot be processed and we are not responsible for any loss that this may cause.

infinMart does not endorse customers and vendors to do business outside or beyond infinMart.com platform or outside infinMart knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, infinMart will not be responsible or liable. infinMart will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.