How are shipping costs calculated?

In most products, we try our best to offer Free Shipping or the lowest cost possible, but there may be a longer period of waiting time. However, certain products there may require a shipping cost which will be calculated based on shipping method (air, sea, or land) and product weight/volume and duration of shipping time. Different manufacturing companies will have different shipping rates, so at checkout it will be best to check and compare which is most affordable and economical base on your need plus don’t forget to double-check your shipping and billing addresses.

 

 

infinMart does not endorse customers and vendors to do business outside or beyond infinMart.com platform or outside infinMart knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, infinMart will not be responsible or liable. infinMart will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.

 

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you received was not as described.
  • You receive the wrong item.
  • The item you received that was assured to be genuine was fake.
  • The item you ordered did not arrive within the promised time frame by the seller (not including 2-4 days of processing).
  • You do not want the product you have received (but you must return the item at your own expense and the item must be unused).

 

infinMart does not endorse customers and vendors to do business outside or beyond infinMart.com platform or outside infinMart knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, infinMart will not be responsible or liable. infinMart will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.

Why shipping time are so long?

infinMart strives to help our loyal customers to save more and to minimize any unnecessary carbon footprint on each product; therefore, we often source the products directly from the manufactures warehouses without the need to ship and hold products on different delivery bases which will result in additional shipping costs and more carbon exhaust. Moreover, we all understand that anticipation is what makes each thing in life more enjoyable and appreciable! Plus don’t forget this anticipating moment can help you save some money and help the environment too! So your time of waiting will truly thank you!

 

 

infinMart does not endorse customers and vendors to do business outside or beyond infinMart.com platform or outside infinMart knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, infinMart will not be responsible or liable. infinMart will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.

 

How long does shipping take?

Shipping time will vary by location and varies by the shipping option provided by the vendor. For a more precise time frame please refer to the checkout page or in product description section or warranty policy or ask the vendor. Below is just an estimated time frame:

Location *Estimated Shipping Time
United States 1-2 Weeks
Canada, Europe, United Kingdom 1-2 Weeks
Australia, New Zealand 1-2 Weeks
Central America & South America 3-5 Weeks
Asia 1-3 Weeks
Africa 4-8 Weeks

*This doesn’t include our 1-3 days processing time.

 

infinMart does not endorse customers and vendors to do business outside or beyond infinMart.com platform or outside infinMart knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, infinMart will not be responsible or liable. infinMart will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.

 

Do you provide tracking information on the package shipment?

In most purchases the available shipping methods you can choose from will provide you with tracking information through an email once your order has been shipped out. However, certain products may have shipping options you can pick that are much cheaper to ship without tracking information. If the shipping method you had chosen for your purchase does provide tracking information, but you have not received any tracking information within 5-7 days then please contact us.

 

 

infinMart does not endorse customers and vendors to do business outside or beyond infinMart.com platform or outside infinMart knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, infinMart will not be responsible or liable. infinMart will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.

 

My tracking says “no information available at the moment” or unavailable.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

 

 

infinMart does not endorse customers and vendors to do business outside or beyond infinMart.com platform or outside infinMart knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, infinMart will not be responsible or liable. infinMart will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.

Will all my items be ship out in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping or that you may have purchased from different vendors. Therefore, each of your items may arrive at a different time frame.

If you have any other questions, please contact us and we will do our best to help you out.

 

 

infinMart does not endorse customers and vendors to do business outside or beyond infinMart.com platform or outside infinMart knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, infinMart will not be responsible or liable. infinMart will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.

 

 

 

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