Frequently Asked Questions (FAQs)

In most products, we try our best to offer Free Shipping or the lowest cost possible, but there may be a longer period of waiting time. However, certain products there may require a shipping cost which will be calculated based on shipping method (air, sea, or land) and product weight/volume and duration of shipping time. Different manufacturing companies will have different shipping rates, so at checkout it will be best to check and compare which is most affordable and economical base on your need plus don’t forget to double-check your shipping and billing addresses.

infinMart does not endorse customers and vendors to do business outside or beyond infinMart.com platform or outside infinMart knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, infinMart will not be responsible or liable. infinMart will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.

We currently operate in over 80+ countries and islands worldwide, dealing directly with local vendors at their bases; however, worldwide shipping will be based on individual vendor options to sell to the location of their preference. Because of this, we have added a shipping tab for each product listing that shows where the product can be shipped. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world. However, there are some locations we are unable to ship to, and as a result, some buyers may be unable to check out our product. If you happen to be located in one of those countries we will contact you.

infinMart does not endorse customers and vendors to do business outside or beyond infinMart.com platform or outside infinMart knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, infinMart will not be responsible or liable. infinMart will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.

infinMart strives to help our loyal customers to save more and to minimize any unnecessary carbon footprint on each product; therefore, we often source the products directly from the manufactures warehouses without the need to ship and hold products on different delivery bases which will result in additional shipping costs and more carbon exhaust. Moreover, we all understand that anticipation is what makes each thing in life more enjoyable and appreciable! Plus don’t forget this anticipating moment can help you save some money and help the environment too! So your time of waiting will truly thank you!

infinMart does not endorse customers and vendors to do business outside or beyond infinMart.com platform or outside infinMart knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, infinMart will not be responsible or liable. infinMart will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.

Packages will be dispatched from one of our closest manufacturing warehouses based on location, availability, and shipping schedule. In most cases, your packages will be dispatched from our largest warehouses in China which will be ship out by the carrier that is provided to you to choose at checkout. At checkout certain package delivery options that the carrier may not provide trackable information on the package, but be certain that your package will get shipped out to you. However, the majority of most shipments will be processed in 2-4 business days and upon shipment, an email will be sent to you with the shipment information such as shipping address and tracking information. We recommend buyers double-check the shipping address once received the shipment confirmation email, and if any information is incorrect then the buyer must immediately contact us before the package gets shipped out.

infinMart does not endorse customers and vendors to do business outside or beyond infinMart.com platform or outside infinMart knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, infinMart will not be responsible or liable. infinMart will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country. If you think your local custom may charge you fees or have any regulations on the product then please find out your local custom regulation and fee before making any purchase.

infinMart does not endorse customers and vendors to do business outside or beyond infinMart.com platform or outside infinMart knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, infinMart will not be responsible or liable. infinMart will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.

Shipping time will vary by location and varies by the shipping option provided by the vendor. For a more precise time frame please refer to the checkout page or in product description section or warranty policy or ask the vendor. Below is just an estimated time frame:

*This doesn’t include our 1-3 days processing time.

infinMart does not endorse customers and vendors to do business outside or beyond infinMart.com platform or outside infinMart knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, infinMart will not be responsible or liable. infinMart will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.

In most purchases the available shipping methods you can choose from will provide you with tracking information through an email once your order has been shipped out. However, certain products may have shipping options you can pick that are much cheaper to ship without tracking information. If the shipping method you had chosen for your purchase does provide tracking information, but you have not received any tracking information within 5-7 days then please contact us.

infinMart does not endorse customers and vendors to do business outside or beyond infinMart.com platform or outside infinMart knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, infinMart will not be responsible or liable. infinMart will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

infinMart does not endorse customers and vendors to do business outside or beyond infinMart.com platform or outside infinMart knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, infinMart will not be responsible or liable. infinMart will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping or that you may have purchased from different vendors. Therefore, each of your items may arrive at a different time frame.

If you have any other questions, please contact us and we will do our best to help you out.

infinMart does not endorse customers and vendors to do business outside or beyond infinMart.com platform or outside infinMart knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, infinMart will not be responsible or liable. infinMart will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.