To contact your vendor directly customers must need to login their infinMart account or create an account. In this way, your contact information such as your email, name, or address will not be shown to the vendor, only your username will be shown to the vendor. Unless otherwise it was given at your own willingness for a clearer communication between both ends.

To contact vendor:

• • Option 1: In each product listing click on “Vendor Infor” > “Ask Vendor” (note: if you are asking for a specific product please provide the product link to the vendor.)
  • Option 2: Go to your specific vendor store page and click on “Ask Vendor” (note: if you are asking for a specific product please provide the product link to the vendor.)
  • To check for reply please login to your dashboard and click on “Seller Support Tickets.” If your are a vendor then please go to your vendor dashboard and click on “Support”  (Note: communication through the support ticket system, both the vendor and customer will have the full chat records and cannot be erase. Learn more: Privacy Policy)

infinMart does not endorse customers and vendors to do business outside or beyond infinMart.com platform or outside infinMart knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, infinMart will not be responsible or liable. infinMart will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.

In order to use the Services as a buyer or a customer, you must be 18 years old or older (or the age of consent set by applicable law) and be of legal age to form a binding contract (or if not, you’ve received your parent’s or guardian’s permission to use the Services and gotten your parent or guardian to agree to these Terms on your behalf). Products for children’s use may be sold by Vendors; however, these Products are intended for sale to adults. Certain products may be intended for individuals of certain ages or “mature audiences” only. By ordering such items, you certify that you are old enough to view, use or own such mature items. InfinMart has no liability to you for third party content that you find to be offensive, indecent, or objectionable. Read more on User Requirements

infinMart does not endorse customers and vendors to do business outside or beyond infinMart.com platform or outside infinMart knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, infinMart will not be responsible or liable. infinMart will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the fewer products you will get on the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

infinMart does not endorse customers and vendors to do business outside or beyond infinMart.com platform or outside infinMart knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, infinMart will not be responsible or liable. infinMart will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.

In most products, we try our best to offer Free Shipping or the lowest cost possible, but there may be a longer period of waiting time. However, certain products there may require a shipping cost which will be calculated based on shipping method (air, sea, or land) and product weight/volume and duration of shipping time. Different manufacturing companies will have different shipping rates, so at checkout it will be best to check and compare which is most affordable and economical base on your need plus don’t forget to double-check your shipping and billing addresses.

infinMart does not endorse customers and vendors to do business outside or beyond infinMart.com platform or outside infinMart knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, infinMart will not be responsible or liable. infinMart will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

• The item you received was not as described.
• You receive the wrong item.
• The item you received that was assured to be genuine was fake.
• The item you ordered did not arrive within the promised time frame by the seller (not including 2-4 days of processing).
• You do not want the product you have received (but you must return the item at your own expense and the item must be unused).

infinMart does not endorse customers and vendors to do business outside or beyond infinMart.com platform or outside infinMart knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, infinMart will not be responsible or liable. infinMart will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.

We currently operate in over 80+ countries and islands worldwide, dealing directly with local vendors at their bases; however, worldwide shipping will be based on individual vendor options to sell to the location of their preference. Because of this, we have added a shipping tab for each product listing that shows where the product can be shipped. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world. However, there are some locations we are unable to ship to, and as a result, some buyers may be unable to check out our product. If you happen to be located in one of those countries we will contact you.

infinMart does not endorse customers and vendors to do business outside or beyond infinMart.com platform or outside infinMart knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, infinMart will not be responsible or liable. infinMart will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.

infinMart strives to help our loyal customers to save more and to minimize any unnecessary carbon footprint on each product; therefore, we often source the products directly from the manufactures warehouses without the need to ship and hold products on different delivery bases which will result in additional shipping costs and more carbon exhaust. Moreover, we all understand that anticipation is what makes each thing in life more enjoyable and appreciable! Plus don’t forget this anticipating moment can help you save some money and help the environment too! So your time of waiting will truly thank you!

infinMart does not endorse customers and vendors to do business outside or beyond infinMart.com platform or outside infinMart knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, infinMart will not be responsible or liable. infinMart will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.

Packages will be dispatched from one of our closest manufacturing warehouses based on location, availability, and shipping schedule. In most cases, your packages will be dispatched from our largest warehouses in China which will be ship out by the carrier that is provided to you to choose at checkout. At checkout certain package delivery options that the carrier may not provide trackable information on the package, but be certain that your package will get shipped out to you. However, the majority of most shipments will be processed in 2-4 business days and upon shipment, an email will be sent to you with the shipment information such as shipping address and tracking information. We recommend buyers double-check the shipping address once received the shipment confirmation email, and if any information is incorrect then the buyer must immediately contact us before the package gets shipped out.

infinMart does not endorse customers and vendors to do business outside or beyond infinMart.com platform or outside infinMart knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, infinMart will not be responsible or liable. infinMart will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country. If you think your local custom may charge you fees or have any regulations on the product then please find out your local custom regulation and fee before making any purchase.

infinMart does not endorse customers and vendors to do business outside or beyond infinMart.com platform or outside infinMart knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, infinMart will not be responsible or liable. infinMart will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.

Shipping time will vary by location and varies by the shipping option provided by the vendor. For a more precise time frame please refer to the checkout page or in product description section or warranty policy or ask the vendor. Below is just an estimated time frame:

*This doesn’t include our 1-3 days processing time.

infinMart does not endorse customers and vendors to do business outside or beyond infinMart.com platform or outside infinMart knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, infinMart will not be responsible or liable. infinMart will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.

In most purchases the available shipping methods you can choose from will provide you with tracking information through an email once your order has been shipped out. However, certain products may have shipping options you can pick that are much cheaper to ship without tracking information. If the shipping method you had chosen for your purchase does provide tracking information, but you have not received any tracking information within 5-7 days then please contact us.

infinMart does not endorse customers and vendors to do business outside or beyond infinMart.com platform or outside infinMart knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, infinMart will not be responsible or liable. infinMart will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

infinMart does not endorse customers and vendors to do business outside or beyond infinMart.com platform or outside infinMart knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, infinMart will not be responsible or liable. infinMart will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping or that you may have purchased from different vendors. Therefore, each of your items may arrive at a different time frame.

If you have any other questions, please contact us and we will do our best to help you out.

infinMart does not endorse customers and vendors to do business outside or beyond infinMart.com platform or outside infinMart knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, infinMart will not be responsible or liable. infinMart will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.

Order Cancellation

All products that require shipment can be canceled before shipment is processed, but we cannot guarantee this. If your order has been paid and you want to cancel an order, please try to contact us as soon as possible best is within 12 hours! Once the shipment has already been processed for packaging and shipping, it cannot be canceled.

Please note that we are only permitted to cancel the entire order for you upon your request if the order has not been processed for shipment and is within 12 hours from when you placed the order. Once the order has been processed or after 12 hours, infinMart will have no control over the order as the order has already been processed by the vendor for shipment. In this case, the best option for you is to directly contact the vendor to see if they can stop the order processing and cancel it for you.

If you are requesting to make any changes to your order(s) such as any of the listed requests below, we apologize but we are not permitted to do editing or changes to customer order(s). However, another way to fix the issue will be by submitting an order cancellation request for that particular order, while you can place a whole new order with the correct information at checkout or update your information inside your infinMart account. Please remember to double-check all your information before placing an order.

For security reasons, below are the requests we cannot assist our customer to do:

• Edit shipping address or contact information
• Edit/ remove the quantity of your order
• Change your payment method
• Edit your payment information
• Change billing address

infinMart does not endorse customers and vendors to do business outside or beyond infinMart.com platform or outside infinMart knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, infinMart will not be responsible or liable. infinMart will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.

Refunds, Returns, & Exchange 

Your satisfaction is our #1 priority. Therefore, within 14 days of receiving the parcel (based on delivery confirmation date), you can request a return and/or refund or reshipment for ordered products if in its original condition.

• • A full or partial refund, if you do not receive your purchase or your product, arrived later than the guaranteed time frame shown at checkout.
  • A full or partial refund if you receive the wrong item.
  • A full or partial refund if the item is not as described.
  • A full or partial refund if the item is broken or missing part(s).
  • Change of mind, no longer need, and/or buyer does not want the product anymore; the return item(s) will be at your expense and the item must be unused. Upon received and inspected the condition of the return, a full or partial refund of the purchased price only (excluded the original shipping cost) will be issued back to you.

We do not issue a refund if:

• Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
• Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, lost by carrier, delayed by a natural disaster)
• Other exceptional circumstances outside the control of infinMart.
• The return item is different from what was purchased or materially different or item is not in it original condition or damaged.
• Purchases of a Gift card, Voucher, and Coupon are NOT returnable and/or refundable. ➡️Learn more⬅️

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to the original method of payment within 14 days, but in some credit card providers it may take up to a full statement cycle for the amount to appear back in your account.

Please note that for certain returns, the supplier may need additional proof of some clear photos and/or videos of the returning item(s). Please also make sure to submit the photos and/or videos as soon as possible before the 14-day expiring time. 

infinMart does not endorse customers and vendors to do business outside or beyond infinMart.com platform or outside infinMart knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, infinMart will not be responsible or liable. infinMart will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size. You must contact us first and we will guide you through the steps.

Please DO NOT send your purchase back to us unless we authorized you to do so. Otherwise, our system will not have your return information and a refund or exchange cannot be processed and we are not responsible for any loss that this may cause.

infinMart does not endorse customers and vendors to do business outside or beyond infinMart.com platform or outside infinMart knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, infinMart will not be responsible or liable. infinMart will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.

• For general questions such as product inquiry, cancel an order, shipping status, exchange, product issue, website errors, and policies of terms & conditions or privacy policy. please click here: Contact Us 
• For return and refund questions please click here: Refunds & Returns Request
• For data request and account closure or account deletion questions please click here: Deactivate Account & Data Deletion 
• For reporting any Prohibited Categories and/or Products please click here: Prohibited Categories and/or Products 

infinMart does not endorse customers and vendors to do business outside or beyond infinMart.com platform or outside infinMart knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, infinMart will not be responsible or liable. infinMart will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.

To report any Prohibited Categories and/or Products please fully read and understand our prohibited guidelines below first before submitting a report.

Listings that do not comply with infinMart’s policies may incur monetary penalties and/or be removed from the platform without prior notice. Additionally, vendors who do not comply with infinMart’s policies may be subject to review, suspension, and/or termination, fine, and possible legal actions.

The following are product categories/products that are prohibited from selling on infinMart but are not limited to what is listed below. infinMart will have the sole discreet decision rights to add or remove products/categories that are considered prohibited.  

• Counterfeit products
• Products that infringe on infinMart’s or any third party’s intellectual property rights, and unauthorized use of copyrighted material, registered trademarks, and/or patents; examples include but are not limited to:
  • Unauthorized use of Celebrity Images
  • Use of Stolen Images
  • Use of Branded Boxes, Bags, or Hangers
  • Sporting Trademark
  • Recalled Items
  • Reselling of infinMart gift cards or access codes or coupons
  • Dangerous and Unsafe Items
  • Distasteful Content
  • Graphic Violence

Weapon; examples include but are not limited to:

• Firearms
• Guns
• Ammunition
• Throwing stars
• Explosive weapons
• High-powered laser pointers
• All silencers, whether intended for firearms or other items
• Any item intended for use as a silencer or commonly misused as a silencer
• Any material component/parts that can be used to build a silencer or attach a silencer to a firearm
• Real firearm building kits
• Assault weapon conversion pieces

Drugs and Drug Paraphernalia; examples include but are not limited to:

• Tobacco and Nicotine Products
• Marijuana and Cannabis Products
• Cigars and Cigarettes
• E-cigarettes, Hookah Pens, and Vape Pens
• E-Juice, E-Liquid, Vape liquid, and other Variants
• Tobacco, Marijuana, Cannabis, and Hemp Seeds
• Poppers and Muscle Relaxants
• Mod Boxes and Vape Kits
• Recreational and/or Party Drugs
• Pill Press Machines

Virtual/Digital Goods, Intangible Items, or Services; examples:

• Subscriptions to channels, websites, or other memberships
• Virtual money for online games
• Housekeeping, tour packages, or other services
• Purchased Social Media Followers
• Cryptocurrency delivered in digital or physical form

Graphic Sexual Content; examples:

• Hardcore Pornography
• Sexual Content Including or Relating to Minors
• Gratuitous Nudity
• Unnecessary Demonstration of Intimate Products

• Hateful Symbols & Messages

False Advertising; examples include:

• Watermarks, Logos, or Trademarks from other E-Commerce Sites
• Projected Shipping Times or Costs
• Unauthorized use of InfinMart-Owned Trademarks
• Unverified Price Information
• Unsubstantiated Warranties or Guarantees
• Logos, Seals, Insignias, Credentials, ID cards, Badges, Trade Dress, or Branding of Accredited Agencies or Organizations – for example:
  • S. government agencies such as military branches, U.S. Coast Guard, and U.S. Customs and Border Protection
  • Federal, state, and local law enforcement agencies
  • Ride-sharing entities, such as Uber, Lyft, Gett, Via, Curb, Didi Chuxing, Grab, and Ola
• Merchant Contact or Referral Information

Privacy and Technology Violations; examples include but are not limited to:

• Products designed to intentionally block transmission or reception of signals
• Spy cameras or surveillance gadgets advertised for unlawful activities
• Any equipment or device used to change odometer readings
• Media streaming devices intended to access unauthorized content, including IPTV boxes described as “Fully Loaded”
• Ambiguous Listing
• Unlicensed Media
• Misleading Listing

Medically Regulated Materials; examples:

• Contacts
• Contact Lens Solution
• Human Growth Hormone
• Chloroform
• Penicillin
• Eyelash Growth Serum
• Prescription Strength Items
• Substances administered via injection

Hazardous Materials; examples include but are not limited to:

• Butane
• Hoverboards
• Human By-Products
• Pesticides
• Tire spikes
• Any product containing glyphosate

Materials for Consumption without Authorization:

• Food Items
• Pet Food
• Beverages
• Supplements and Vitamins

• Materials for Consumption prohibited under all circumstances:
  • Alcohol
• Blurred Information; examples:
  • Blurred or censored watermarks
  • Blurred or censored tags
  • Blurred or censored logos
  • Blurred or censored faces

Counterfeit Currency; examples:

• Listings not clearly marked with “reproduction,” “replica,” or “copy” in both the title and description
• Listings selling replica or reproduction of banknotes (for currently commercially exchangeable currency) that the general public might mistake for genuine banknotes
• Products that are double-sided
• Products that are larger than 76% and smaller than 149% the size of the genuine item
• Listings without a photo of the actual product being sold
• Play/prop/replica coins
• Listings aimed at intentionally deceiving a collector
• Currently commercially exchangeable notes
• Any replica or reproduction of U.S. currency (i.e. bills or coins), including prop/play/parody money and collectibles
• Any replica or reproduction of Euro currency (i.e. bills or coins), including prop and play money
• Price Gouging

 Animal Products; examples:

• Live animals
• Any animal (alive or deceased) that is a threatened or endangered species
• Products containing or made from endangered species or their parts
• Regional Restrictions

infinMart does not endorse customers and vendors to do business outside or beyond infinMart.com platform or outside infinMart knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, infinMart will not be responsible or liable. infinMart will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.

infinMart supports payment methods of debit card or credit card and also cash on delivery for local pickup or local delivery. infinMart highly encourages all buyers to pay with debit or credit card as it is safer and protected by the payment provider Stripe. Paying with cash on delivery, we only suggest if the buyer truly trusts and knows the vendor well with an outstanding business reputation. Other than that payment methods of cards is recommended.

Why paying with card:

Currently we process our support with Stripe payment provider. Stripe is a highly reliable payment company that is a safe and the easiest way to send and receive money online platform. All transactions are encrypted and secured by the payment providers. Stripe accepts Debit Card and Credit cards (Visa, MasterCard, Discover, and American Express).

The reasons why we pick this payment provider is because of:

• Payment is traceable to prevent any fraudulent transaction, Stripe high level of security measure will be able to flag the transaction for further transaction verification. The verification process of Stripe may need proof of identity documentation.
• Faster confirmation of available funds to be clear making the transaction smoother and faster for the product to get shipped out.
• When you use your credit card or debit card through one of the payment providers, nobody will see your credit card or debit card number, which will minimize the risk of unauthorized use.

• Provide a highly competitive rate for our vendors which in turn will benefit our customers to have better deals and savings!

infinMart does not endorse customers and vendors to do business outside or beyond infinMart.com platform or outside infinMart knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, infinMart will not be responsible or liable. infinMart will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.